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FAQ’s

What is our quality like?

Our pieces are handmade and perfected just for you. You can trust that each piece is of the highest quality because we hand select them with care before sending them out to customers like yourself. We’re excited to see what our jewelry looks like on your wrist or neck, so make sure you try it on as soon as possible!

What does gold plated mean?

Gold plated refers to jewelry that consists of a thin layer of gold that is applied over the top of another affordable metal, such as copper. The process of gold plating is done through putting the economical metal in a chemical solution that contains gold and then applying an electric current to the piece. The electric current attracts the gold to the base metal, where it reacts leaving a thin gold covering.

How to care gold plated Jewelry?

Every after use, clean your plated jewellery with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewellery using a soft jewellery cloth also helps restore shine. If your jewellery needs more cleaning you may clean it with warm, soapy water.

What is gold vermeil?

Gold Vermeil, whilst similar to gold plating, has some key differences that make it distinctive. Vermeil is a technique originating in the 19th century, where gold was applied to Sterling Silver Gold vermeil is also made through the gold plating technique but requires a thicker layer of gold. In this case, the gold layer must be above 2.5 microns. This means that your pieces are still 100% hypoallergenic and contains no copper/nicker that will irritate you body. We choose to use gold-vermeil in some of our Jewelries as the designs are more complex and easier to create, moreover earrings tend to hold their gold better than rings/necklaces do.

How to care gold vermeil jewellery?

Cleaning gold jewellery Is easy to do at home. We recommend using a gentle polishing cloth on your gold vermeil pieces, ensuring it is clean and dry. simply rub your piece in one direction, wiping away any dirt

Where is the Fashion Dezine online store located?

We have 6 offices:
– AU Store
– US Store
– CA Store
– UK Store
– FR Store
– NZ Store

Do You Ship Internationally?

Yes, Fashion Dezine do ship Internationally

How does the Customer Service work?

We have 24/6 support.
We answer from Monday to Saturday form 8:00 to 21:00. Feel free to ask us whatever you need to know, we are pleased to help you. (AU time).
Our e-mail is: [email protected]
Our phone: 1300 065 411

What Shipping Methods Are Available?

Fashion Dezine use own set of shipping provider to deliver product to customer on time depending on destination.

What our Contact Details?

Our e-mail : [email protected]

What are your return policies?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
– Gift cards.
– Any item more than 14 days after delivery.
– Any item not in its original condition is damaged or missing parts for reasons not due to our error.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us, first of all, you should write us to [email protected]

What Payment Methods Are Accepted?

We accept the following forms of secure payment:
VISA
Mastercard
PayPal
American Express
Apple Pay
Google Pay
Feel free to contact us if you want to make the payment through your currency and is not included in this list.

Do you accept international credit cards?

We do accept all major credit cards.
*Feel free to contact us if you want to make the payment through your credit card and is not included in this list.

Do you charge sales tax on any item?

We don’t charge any sales tax on our items.

What currency are the orders processed in?

All prices are in USD, also you can choose your currency at top drop menu. You can pay in different currencies, we acept payment in:
– Australian Dollar
– United States Dollar
– Euros
– Canadian Dollar
– Danish Krone
– Hong Kong Dollar
– Singapore Dollar
– New Zealand Dollar
– Pound Sterling
– Yen

I want to return my purchase! What do I do?

You can only request the refund once you have received your order.
Once the order is placed, we cannot cancel or refund your order or your purchase until you receive it (if you do not receive it within 70 days of your order, you have the right to request a refund).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refund will be only for the value of the product returned to which we will have to subtract our shipping costs and management costs (whether or not they have been charged in the purchase), amounting to AUD 3.95 per product returned.

How long does it take for me to get a refund? or Late or Missing Refunds?

Its take one week after you are approved for refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

How long will it take for my order to arrive?

Processing will take 2 days from the time of your order. Shipping times vary depending on the country.
You can check all our delivery dates here.
* Please note that the majority of our products will arrive within a 10 business day time frame after the product has been processed and shipped. Some variability may cause the shipment to take more days depending on the location of shipment, security, customs and processing.

If I ordered multiple products, will they arrive all at once or separate?

All products will arrive at once unless If some product are not available in near by store location then it can come separately from different store location.

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